Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at:
bigreelsupport@gmail.com
If your return is accepted, we will send you a return shipping label (if applicable) along with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
For any return-related questions, you can always contact us at:
bigreelsupport@gmail.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
In these cases, we will cover all associated costs.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as:
- Perishable goods (food, flowers, plants, etc.)
- Custom or personalized products
- Personal care goods (such as beauty or hygiene products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on:
- Sale items
- Gift cards
If you have any questions about a specific item, please contact us.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union Customers — 14-Day Cooling-Off Period
Notwithstanding our 30-day return policy, if your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days for any reason and without justification.
The item must be in the same condition that you received it—unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
This right is required under EU law and applies only to orders shipped to EU countries.
Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved or not.
If approved, you’ll be automatically refunded to your original payment method within up to 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at:
bigreelsupport@gmail.com